Helpdesk (Central Campus Only)
NEED Help? ... Call NEED
To report a problem with any hardware or software on Central Campus, please contact the IT Services Helpdesk NEED (206.934.NEED NEED@seattlecolleges.edu). For your convenience, there are three easy ways to do this:
- Online Problem Report
To use the online problem report form you must have a valid Seattle Central e–mail address.
- Email: NEED@seattlecolleges.edu
- Phone: 206.934.6333
Our helpdesk staff will record the problem and it will be assigned to a staff member. In the event that someone is not immediately available to answer the phone, please DO leave a message.
Please be ready to provide the following information when reporting a problem:
- CCS number (employee equipment) or SCS number (student equipment) of the computer or peripheral
- Your FIRST and LAST name
- The location of the equipment
- A phone number where you can be contacted
NOTE: We are unable to provide help or support for personally owned equipment.
Please also call NEED (206.934.NEED NEED@sccd.ctc.edu) with requests for software or hardware installation, network wiring, and assistance in using Central Campus hardware or software. Helpdesk staff will also record your request for an employee e–mail or web page account.
Current Helpdesk Requests
Use the form below to look up requests in our Helpdesk database. You can either select the user's name from the dropdown list and view all tickets for that user OR enter the Helpdesk Request Number to look at a specific request.