Helpdesk (Central Campus Only)

Faculty and Staff

NEED Help? ....... Call NEED

To report a problem with any hardware or software on Central Campus, please contact the IT Services Helpdesk (NEED). For your convenience, there are 3 easy ways to do this:

Online Problem Report
To use the online problem report form you MUST have a valid Seattle Central e-mail address.
Email: NEED@sccd.ctc.edu
Phone: 587-6333

Our helpdesk staff will record the problem and it will be assigned to a staff member. In the event that someone is not immediately available to answer the phone, please DO leave a message.

Please be ready to provide the following information when reporting a problem:

CCS number (employee equipment) OR
SCS number (student equipment) of the computer or peripheral
Your FIRST and LAST name
The location of the equipment
A phone number where you can be contacted

NOTE: We are unable to provide help or support for personally owned equipment.

Please also call NEED with requests for software or hardware installation, network wiring, and assistance in using Central Campus hardware or software. Helpdesk staff will also record your request for an employee e-mail or web page account.

Current Helpdesk Requests

Use the form below to look up requests in our Helpdesk database. You can either select the user's name from the dropdown list and view all tickets for that user OR enter the Helpdesk Request Number to look at a specific request.

Display Requests:	User:	Request#:

Req#: 51207	Status: UNASSIGNED
User: Nancy Harris	CCS#: N/A	Room: BE 3204	G#: N/A
Date Entered:	Nov 20 2009 03:56PM
Description : Maria Azpitarte is using webmail H&HS laptop in Seattle Public Library and is not getting any of the emails Nancy tries to send her with catalog info - gets other emails from Nancy fine
Tech Notes : Nancy has tried re-creating that email and re-addressing, Maria still hasn't gotten it, we would have to troubleshoot on Maria's end - abolton

Req#: 51206	Status: UNASSIGNED
User: Camila Sigelmann	CCS#: N/A	Room: Home	G#: N/A
Date Entered:	Nov 20 2009 03:54PM
Description : Has an Excel file of grading that she cannot see anything but blank blue screen, if she clicks around, the actual file with data shows up, then disappears
Tech Notes : she has a hard copy, so is not an emergency, she will go into TLC Monday to see if they can see what is up - abolton

Req#: 51203	Status: UNASSIGNED
User: Julia Buchans	CCS#: CCS#2757	Room: 1102D1G	G#: N/A
Date Entered:	Nov 20 2009 03:23PM
Description : I am still unable to access documents in WebExtender, and have discovered that some of my Advising colleagues are unable to as well. (CCS #2757, 2765, and 4645) We are able to login to WebEx, and see that there are transcripts, but when we click to open the transcripts, what comes up is a blank screen with a red ?X? in the top left corner.
Tech Notes :

Req#: 51202	Status: UNASSIGNED
User: Judy Kitzman	CCS#: CCS#3041	Room: 4180 C	G#: N/A
Date Entered:	Nov 20 2009 03:19PM
Description : I've got glacial speed trying to navigate the web .... most of the week, and now I'm just frustrated. Time for HELP!
Tech Notes :

Req#: 51197	Status: UNASSIGNED
User: Chieko Kashiwagi	CCS#: CCS#2694	Room: 5166E	G#: N/A
Date Entered:	Nov 20 2009 08:26AM
Description : I'm trying to set up an electronic account with Officedept, I got the info but it's saying I need a newer version of Adobe Reader install to get the PDF file.
Tech Notes :

Req#: 51196	Status: UNASSIGNED
User: John Chapman	CCS#: CCS#3064	Room: 2101 P	G#: N/A
Date Entered:	Nov 20 2009 08:25AM
Description : he is getting a msg to update adobe flash player, and when he tries to update, he gets msg that he needs admin rights to do so. Please help install update.
Tech Notes :

Req#: 51195	Status: UNASSIGNED
User: Keijiro Miyata	CCS#: N/A	Room: 2120	G#: N/A
Date Entered:	Nov 20 2009 08:24AM
Description : he is trying to login to the wifi network with his laptop and is unable to. Please help.
Tech Notes : No idea where he is, or if he's using a correct student net login name. - hwasse

Req#: 51189	Status: UNASSIGNED
User: Paula Amell	CCS#: N/A	Room: 2ISC100	G#: N/A
Date Entered:	Nov 19 2009 02:10PM
Description : Hi folks! I am adjusting my workspace and find that I need to move my mouse to the left side of my keyboard to decrease stretching. I am told you can switch the mouse clicker functions to accommodate this? Thanks for your help! Paula
Tech Notes :

Req#: 51186	Status: UNASSIGNED
User: Ona Canfield	CCS#: N/A	Room: BE 3191	G#: N/A
Date Entered:	Nov 19 2009 12:09PM
Description : I have a full-time instructor who has no printer in her office. She must walk the width of the building to the division office to get her printing from her computer. Are there any older model printers that she could have in her office to help with the inconvenience of her going to the office for printing jobs? Her name is Starla Bowman. She is in office number #3191
Tech Notes :

Req#: 51183	Status: UNASSIGNED
User: Richard Curtis	CCS#: CCS#3697	Room: BE 4101	G#: N/A
Date Entered:	Nov 19 2009 11:15AM
Description : Can't preview videos he wants to show students - needs Adobe Flash Player upgrade
Tech Notes : NEED has his cell phone number, if needed - abolton

Req#: 51177	Status: UNASSIGNED
User: Rachel Seeley	CCS#: CCS#2936	Room: 4180	G#: N/A
Date Entered:	Nov 19 2009 10:27AM
Description : Laura 4745, Judy 3041 and Rachel 2936 need to have their computers allow our new Flip video software
Tech Notes : There is a small thing to install for this. Comes with their Flip setup. Please try to do quickly. - hwasse

Req#: 51174	Status: UNASSIGNED
User: Nancy Harris	CCS#: N/A	Room: BE 3204	G#: N/A
Date Entered:	Nov 19 2009 09:48AM
Description : Requesting specs for an external hard drive
Tech Notes :

Req#: 51170	Status: UNASSIGNED
User: Forrest Schroeder-Einwiller	CCS#: N/A	Room: BE 3157	G#: N/A
Date Entered:	Nov 19 2009 08:45AM
Description : Please confirm that the data is correct on list of printers that is on the QBSI list, but cannot locate them in IPR
Tech Notes : NEED has list, also in TICKET INFO Holding in NEED mailbox - abolton

Req#: 51169	Status: UNASSIGNED
User: Jared Payne	CCS#: N/A	Room: BE 3148	G#: N/A
Date Entered:	Nov 19 2009 08:41AM
Description : Open~20 crashed yesterday (common random shutdown error) while student Jesse Conlan (jconla01) was using it. As is typical, he was unable to log in right away due to "too many simultaneous logins." After this he was not able to login for the rest of the day because of the same error message. This morning, he tried logging into the same computer in the Library, and received the same "simultaneous logins" error. Since he wasn't able to login within the 20 minute server reset time, and he was STILL not able to login this morning, I was unable to tell him anything useful. I know this is a student account problem, but the student needs access to his O:\ Drive, ASAP.
Tech Notes : Did anyone get the info to Larry? - - bteach

Req#: 51164	Status: UNASSIGNED
User: Librarian	CCS#: SCS#4242	Room: 2101	G#: N/A
Date Entered:	Nov 19 2009 07:44AM
Description : Library Ref~7 SCS#4242 - "42 infections found" message
Tech Notes : Turn off. Put a sign on it and let it wait for the next day. Today, Friday is the next day, so please do check. - hwasse

Req#: 51160	Status: UNASSIGNED
User: Michael Taylor	CCS#: N/A	Room: 3167B	G#: N/A
Date Entered:	Nov 18 2009 06:02PM
Description : This is a request for a pc to be installed in office 3167B which will be a second part time faculty office for Information technologies. A printer connection should also be established
Tech Notes :

Req#: 51158	Status: UNASSIGNED
User: Susan Gilman	CCS#: N/A	Room: 2BE2101	G#: N/A
Date Entered:	Nov 18 2009 02:38PM
Description : Library computer 4242 is displaying a blue screen with warnings. This is a reoccurring problem.
Tech Notes : This is also Reference area SCS4242~7 same as ticket #51164 - - bteach

Req#: 51155	Status: UNASSIGNED
User: Seth Syberg	CCS#: N/A	Room: 2BE3176	G#: N/A
Date Entered:	Nov 18 2009 02:03PM
Description : For the last few weeks I've been unable to connect to the ITP wifi on the third floor and am forced to use the SCCC which kicks me off every 30 minutes. Was the key changed? Thanks seth syberg-
Tech Notes :

Req#: 51152	Status: UNASSIGNED
User: Mike Northup	CCS#: SCS#3680	Room: 2101 Media Center	G#: N/A
Date Entered:	Nov 18 2009 11:21AM
Description : Library checkout laptop#15 for students. Wireless network is turned off, they need the wireless turned back on.
Tech Notes :

Req#: 51150	Status: UNASSIGNED
User: Karen Strickland	CCS#: CCS#3076	Room: 3195	G#: N/A
Date Entered:	Nov 18 2009 11:14AM
Description : Computer programs running very slow, Office programs taking minutes to open, she tried restarting, helped a little - regular desktop
Tech Notes :

Req#: 51141	Status: UNASSIGNED
User: Barbara Hayes	CCS#: N/A	Room: BE 1115	G#: N/A
Date Entered:	Nov 18 2009 07:39AM
Description : I need someone from NEED to come down to my BE1115 office to fix my computer problems. Problems are: 1. The disk drive works but DVD does not work there 2. 3. Need to update my media player or video player...so I can work on my evaluating students' videos.
Tech Notes :

Req#: 51135	Status: UNASSIGNED
User: Jim Miller	CCS#: CCS#3664	Room: 3176I	G#: N/A
Date Entered:	Nov 17 2009 04:51PM
Description : Jim said there's a computer in 3176H (CCS#3664) which he needs to be setup. It dosent have a monitor. He said to refer any question to Lisa Sandoval.
Tech Notes : Installed monitor, mouse & keyboard. This workstation has a Wiondows XP 64 bit opperating system Must be reimmaged if they want network connectivity on Admin net. - Dbrumbaugh We do not run 64 bit on admin net. Will talk with LISA - hwasse - hwasse

Req#: 51134	Status: UNASSIGNED
User: Julie Railey	CCS#: CCS#2653	Room: NP 101	G#: N/A
Date Entered:	Nov 17 2009 04:08PM
Description : janice harvey is requesting that this computer be upgraded to a gx 620.
Tech Notes : OK to use a 620. If they want truly new, they have to purchase. They cannot use Citrix only, since they must use their specialzed software locally - includes Quickbooks which installs from our media I believe. - hwasse

Req#: 51105	Status: UNASSIGNED
User: Jolene Hartnett	CCS#: CCS#3305	Room: 3188b	G#: N/A
Date Entered:	Nov 16 2009 02:50PM
Description : Want to install test configuration software but needs admin rights to do it.
Tech Notes : We try to scurry to install software if it's for instruction. Do find out what it is, and if it's legal. It may come with their texts? - hwasse

Req#: 51041	Status: UNASSIGNED
User: Jeffery Watts	CCS#: N/A	Room: BE 1138	G#: N/A
Date Entered:	Nov 12 2009 10:15AM
Description : moves of existing computers from their current locations to the new first floor section. John will let us know when it?s time:Edison/New Mail & Receiving There will be a computer in room 1138-D Florence Edwards office 1138-F Kevin Thomas office 1138-I Mail Room ( Donny Tu ) And the Receiving Sort area where the fenced area is.
Tech Notes : Nothing can happen till we get CCS numbers and locations, but this is a good heads-up - hwasse

Req#: 51022	Status: UNASSIGNED
User: Ty Pethe	CCS#: CCS#3559	Room: SAC358	G#: N/A
Date Entered:	Nov 12 2009 08:27AM
Description : Auto-run of Symantec found W32.silly on a flash drive I just plugged into my computer. Symantec said it has been deleted & removed, but I would like that checked when it is convenient. [web request 11:20 AM Tues 11/11]
Tech Notes : he has the ability to check it himself by right-clicking on the drive and choosing scan for viruses. - - bteach

Req#: 51017	Status: UNASSIGNED
User: Michael Taylor	CCS#: N/A	Room: 3168	G#: N/A
Date Entered:	Nov 11 2009 01:14PM
Description : This is a request for new PC to be installed in office 3168A. This office will act as a part-time faculty office for those in the information technologies courses and programs. I would also like request a printer connection to this pc. A separate work order will be requested to clean the office though the PC install should take precedence. Thanks so much. With Regards, Michael M Taylor. Harriet said this should be a Dell 620 from labs.
Tech Notes : Please use a good 620 from labs. We will also need to re-connect the printer in 3169 and probably move the museum equipment. - hwasse

Req#: 50962	Status: UNASSIGNED
User: Mike Hodgkins	CCS#: N/A	Room: 3161	G#: N/A
Date Entered:	Nov 09 2009 03:21PM
Description : WiFi in room 3161 has a poor connection. Users need to reconnect several times during a class period.
Tech Notes : Personal Email address is in 3157 and with NEED - bcomey

Req#: 50858	Status: UNASSIGNED
User: David Borgatti	CCS#: N/A	Room: Wood	G#: N/A
Date Entered:	Nov 04 2009 08:31AM
Description : Student Phil Sipress (we had previous ticket for this) cannot log in with psipre01 and last six digits of SID
Tech Notes : left voice mail for Dave asking for him to confirm that last six digits of SID are correct and to let us know if they are. - abolton

Req#: 50792	Status: UNASSIGNED
User: Naomi Yonemura	CCS#: CCS#4777	Room: SA102	G#: N/A
Date Entered:	Oct 30 2009 12:38PM
Description : [From student employee, Kris Luminar] - CCS#4777 appears to have spyware installed on it. Whenever I visit a website using FireFox or Internet Explorer, random lines of text become blue url?s and pop-up ads on mouseovers. The same pages do not do that on my laptop also using FireFox and Internet Explorer, but different versions of both browsers.
Tech Notes : will reimage this citrix only computer - byoung Scanned and removed some spyware - DBrumbaugh

Req#: 50772	Status: UNASSIGNED
User: Claude Black	CCS#: CCS#2625	Room: MT 301	G#: N/A
Date Entered:	Oct 30 2009 06:22AM
Description : when he turned on his computer tonight, it made a whirring noise. This has been happening for awhile and he is afraid his hard drive may be not working properly. Please fix.
Tech Notes : Micron? - Bpeterson Yes, it is a micron - scox

Req#: 50760	Status: UNASSIGNED
User: Victoria Lum	CCS#: N/A	Room: BE 2101	G#: N/A
Date Entered:	Oct 29 2009 12:14PM
Description : [email 10/29 11:05 am] Subject: "WI FI for Macs \|\| A student reported consistent problems connecting with his Mac laptop. Is this particular to Macs?"
Tech Notes :

Req#: 50744	Status: UNASSIGNED
User: David Grinder	CCS#: N/A	Room: BE 4148	G#: N/A
Date Entered:	Oct 29 2009 07:16AM
Description : Laptop cords in 4148...all rooms \|\| I use my laptop in class and I have yet to find a [video] cord that is long enough to be effective for using my laptop. All of them are so short that it is difficult to use my laptop in class. I use the tablet feature of the laptop in class which requires that I be in a semi comfortable position with my laptop. As is this is very difficult if not impossible. Also, in other rooms, I have noticed that the cord for the head phone jack isn't long enough to reach the plug in on the laptop when the VGA is connected. Could you at least fix the cord to make it longer in room BE 4148?
Tech Notes : - abolton

Req#: 50602	Status: UNASSIGNED
User: Carolyn Mullens	CCS#: N/A	Room: SA 210	G#: N/A
Date Entered:	Oct 22 2009 07:50AM
Description : UltraSharp 1708FB Black 17" flat panel monitor w/ height adj. stand and 3yr warranty (2 units) For Carolyn Mullens In 3145 - Ready for Pickup and installation
Tech Notes : have monitors awaiting video cards. - byoung Cards ordered. - fschroeder Cards received. - fschroeder

Req#: 50437	Status: UNASSIGNED
User: Mary Ann Soule	CCS#: CCS#2794	Room: 1102c4	G#: N/A
Date Entered:	Oct 16 2009 10:03AM
Description : she would like to have a free downloadable software downloaded and installed on her computer. The software is called ezanalyze.
Tech Notes : Check it out carefully for any problems please. It's not for class instruction, so needs to be very carefully reviewed. What happens, for, example, when she moves to all Citrix? - hwasse

Req#: 50428	Status: UNASSIGNED
User: Harriet Wasserman	CCS#: CCS#3325	Room: 2108	G#: N/A
Date Entered:	Oct 15 2009 01:20PM
Description : computer is a GX240. please replace.
Tech Notes : If it can run, leave till break. Students are the users, and we need to be sure they can get to their ChefTec logins. They don't have Citrix accounts. We should check on what else they need, and maybe install student comptuer with logins. - hwasse

Req#: 50427	Status: UNASSIGNED
User: Shermaine Singleton	CCS#: N/A	Room: BE 1106	G#: N/A
Date Entered:	Oct 15 2009 12:32PM
Description : Asks if we can help her synch her work Outook with her phone
Tech Notes :

Req#: 50040	Status: UNASSIGNED
User: Hoby Van Hoose	CCS#: N/A	Room: BE 4151	G#: N/A
Date Entered:	Oct 06 2009 09:33AM
Description : [email from student] I'm unable to attain a wifi connection while in Room 4151 - is that by design or is that a problem that can be fixed?
Tech Notes : NEED has phone number and email for Hoby - abolton We will check the room. - hwasse

Req#: 49984	Status: UNASSIGNED
User: Tracy Lai	CCS#: CCS#4604	Room: 1110	G#: N/A
Date Entered:	Oct 05 2009 10:06AM
Description : problem with playing Mac-made DVD in BE 1110
Tech Notes : Maria was working with them - abolton

Req#: 49928	Status: UNASSIGNED
User: Carole Schmidt	CCS#: N/A	Room: san421	G#: N/A
Date Entered:	Oct 02 2009 09:08AM
Description : please install another computer in SAM421 for part time faculty.
Tech Notes : After other issues are resolved - hwasse

Req#: 49912	Status: UNASSIGNED
User: Carole Schmidt	CCS#: N/A	Room: 2SAM110	G#: N/A
Date Entered:	Oct 01 2009 03:02PM
Description : Hi . . .If possible, can we have a 2nd computer put in SAM 213. More PTers in that office now. Thanks Carole
Tech Notes : Dr. Hamberg has not approved this request. He must now approve all that increase the total number of computers. - hwasse

Req#: 49903	Status: UNASSIGNED
User: Richard Appleton	CCS#: N/A	Room: BE 1102	G#: N/A
Date Entered:	Oct 01 2009 12:24PM
Description : Rich asked if technician could please consult with him about moving new PC's SCS#4897, and 4898 to slightly different locations by using longer cables. This would uncramp the space for them.
Tech Notes : We can do, but not till priority items are done. - hwasse

Req#: 49850	Status: UNASSIGNED
User: Denise Vaughn	CCS#: N/A	Room: 3106	G#: N/A
Date Entered:	Sep 30 2009 01:49PM
Description : This is not a serious problem, but email is not being sent out unless I go to the OUTBOX and hit the ?send/receive? button on my tool bar. Perhaps this is a system wide error, but I just got an upgraded computer and an Explorer upgrade. Thank-you, Denise Vaughn
Tech Notes : UNLISTED CS NUMBER (CCS#4793) It's a 1 min lag, needs SP update, will get back to her 10/2 (she's OK for now) - dearle

Req#: 49649	Status: UNASSIGNED
User: Sharon Spence-Wilcox	CCS#: N/A	Room: 2BE2101	G#: N/A
Date Entered:	Sep 24 2009 04:36PM
Description : Location where work is requested: Library (Room 2101) - Reference Area Work requested: Relocate 2 network drops approximately 2.5 feet to the east of current location: 1. Move the computer drops in the reference area to widen the space between the reference desk and the 8 computers to the east of it. 2. Move the drop next to the 6 stand-up stations so everything lines up. NEED is copied to facilitate collaboration between Maintenance and IT staff.
Tech Notes : We will need a diagram. Probably a winter break vendor project. - hwasse

Req#: 49378	Status: UNASSIGNED
User: Lindsay Cael	CCS#: CCS#2715	Room: 3124	G#: N/A
Date Entered:	Sep 10 2009 01:57PM
Description : She is trying to install a program which a outside contracter sent her but needs admin rights.
Tech Notes : RIMS for billing state (Refugee), seems to be problem w/outside contractor/server. Will check back after she meets with him on 9/17 (same error w/SQL server on website.) - dearle - hwasse

Req#: 49190	Status: UNASSIGNED
User: Rhashida Brown	CCS#: CCS#3619	Room: FA202	G#: N/A
Date Entered:	Aug 27 2009 10:40AM
Description : They have an extra monitor in FA 202 - Rhashida requests a 2-monitor setup using the extra monitor
Tech Notes : Check video card please and get specs from Forrest for them to order if necessary. - hwasse 10/9 Pam Aden & Rhashida asked about status, monitor in Rhashida's cubicle - abolton Need to know if this CCS has OK vid card to handle 2 monitors. - fschroeder

Req#: 49151	Status: UNASSIGNED
User: Ty Pethe	CCS#: CCS#2670	Room: SAC 361	G#: N/A
Date Entered:	Aug 26 2009 08:17AM
Description : CCS#2670 booted up and said that Symantec Security had either quarantined or deleted threat file(s) - can we please check
Tech Notes : Replacing computer next week & will be wiping with clean image before moving it to another part of their office. - dearle 9/15 Ty sent email checking on timeframe & asked us to let him know - abolton

Req#: 49009	Status: UNASSIGNED
User: Debra Sullivan	CCS#: CCS#4733	Room: 3145	G#: N/A
Date Entered:	Aug 12 2009 04:00PM
Description : Hi. Can you help us out please? My Boss, Dr. Debra Sullivan has a work computer and it?s a laptop. She tried to unplug her computer at her office at NP 126 C CCS#4733 but then it didn?t work. What she did is she unplug the other computer here in NP126E CCS#4721 because she thought that it might work out. But it didn?t. Now, the computers CCS#4733 and CCS#4721 is not working. Can you help us with that? That?s why she has her own laptop now because her computer (CCS#4733) doesn?t have any Microsoft Programs like word, excel, etc. And she also can?t go to her Citrix. Plus, her files were still at the C:/Drive. She wants it to transfer to her Citrix so it?ll be easier for her to work. Please let us know when can one of you help us out with it. Thanks and have a nice day. J
Tech Notes : She can't use the laptop as a desktop replacement (we don't do that). AND there's no WiFi in NP. I am happy to provide another desktop work comptuer if needed. Everyone gets one of those! - hwasse - hwasse

Req#: 48960	Status: UNASSIGNED
User: Sharon Spence-Wilcox	CCS#: N/A	Room: 2BE2101	G#: N/A
Date Entered:	Aug 10 2009 02:03PM
Description : I would like to download two files to my computer for my work with the library?s catalog, WebVoyage. They are highly recommended by my librarian colleagues from other community colleges. They are both open source software ? see their websites for additional information: WinMerge http://winmerge.org/ Emerald Editor http://sourceforge.net/projects/emeraldeditor/files/ I downloaded the .exe files to my desktop but am unable to complete the installation. Thanks for your help
Tech Notes : Please check them out and install if there are no problems. - hwasse She's in Jamaica til 8/25 ... Emerald editor looks problematic (crash-prone). - dearle She's on break until 9/21, releasing ticket 9/8, followup on return - dearle

Req#: 48793	Status: UNASSIGNED
User: Kathy Woodley	CCS#: CCS#2513	Room: 4180 W	G#: N/A
Date Entered:	Jul 29 2009 10:41AM
Description : Please replace Kathy's GX240 with a newer model PC.
Tech Notes : Talked with her today (9/2) and she would like to wait because she is in the middle of a project. - Dbrumbaugh Kathy will need some real Citrix help. - hwasse

Req#: 48745	Status: UNASSIGNED
User: Kari C. Mills	CCS#: N/A	Room: SAC 350	G#: N/A
Date Entered:	Jul 28 2009 07:39AM
Description : install PC's from PO# 316328 for Student Leadership in SAC 360, SAC 361, SAC 355
Tech Notes : S They are all new computers, not replacing any - abolton - hwasse Network drops in (thanks Darrell) & pushing out starting ~9/1 - dearle First 2 ready, need network completed (expected 9/14) - dearle CCS4785 inplace 10/1 - dearle

Req#: 48460	Status: UNASSIGNED
User: Susan Tokheim	CCS#: CCS#3780	Room: 2101	G#: N/A
Date Entered:	Jul 09 2009 09:58AM
Description : She would like to put the new barcode scanners onto both computers (CCS# 3780 and CCS#4742).
Tech Notes : - hwasse Got them reading South's codes, not ours yet, working w/the vendor on it. (8/25) - dearle 8/27 - We use Codabar, South uses Code 39 - set up 1st one, tested OK, will document & create setup sheet for the others. - dearle

Req#: 48267	Status: UNASSIGNED
User: Sharon Spence-Wilcox	CCS#: CCS#2950	Room: 2101 F	G#: N/A
Date Entered:	Jun 29 2009 02:20PM
Description : 'Winba' problems with play back,getting a error message a firewall or internet explorer security program is not reading horizonmedia.exe
Tech Notes :

Req#: 47472	Status: UNASSIGNED
User: Cherisa Yarkin	CCS#: N/A	Room: BE 4180	G#: N/A
Date Entered:	May 19 2009 07:59AM
Description : [Need] to conduct a pilot using the COMPASS eWrite test. I understand that doing so requires that we have the web-based COMPASS test, and use that for all COMPASS testing. Please let me know what would be required from IT for that conversion (Aimee is taking care of the COMPASS side), as well as questions or concerns we think we need to take into account.
Tech Notes : Sent the info I have to Larry. Will make a plan with him on Thursday 22nd - hwasse

Req#: 42124	Status: UNASSIGNED
User: Aimee Benoit	CCS#: N/A	Room: BE 1106	G#: N/A
Date Entered:	Sep 17 2008 07:01AM
Description : I just received a notification for ACT, Inc., in the mail, that there is an update for the COMPASS Windows testing program, version 3.2.4. We?re currently using version 3.2.1, so we?re a bit behind. Could we have this updated? The sheet came with a url for release notes and installation instructions, and another for the actual download file, plus access passwords
Tech Notes : Harriet has info for new Compass software download (Windows version) - abolton - hwasse Is probably Larry issue. Was in bill's name from July. - hwasse